Frequently Asked Questions
Welcome to SunRayz's
Frequently Asked Questions (FAQ) page! As a leading sunglass wholesaler, we
understand that you may have questions about our products, services, or
ordering process. That's why we've compiled a list of common inquiries to
provide you with quick and easy answers. Whether you're curious about our
product offerings, shipping policies, or wholesale pricing, we're here to help.
Browse our FAQ section to find the information you need, and feel free to reach
out to our team if you have any further questions. At SunRayz, we're committed
to ensuring your wholesale sunglass experience is smooth, seamless, and
Questionson the SunRayz Wholesale Ordering Process
We require no minimum order, All sunglass orders are in dozens though. Please be aware that UPS has a surcharge for shipping so the smaller orders will have a higher per dozen shipping charge from UPS.
You can place your order on the website, over the phone, email, or fax.
Website – place your order on the website for shipping and pay by CC, paypal, or choose check if you have an authorized house account.
Over the phone – Choose your styles or call us and have us choose the styles 843.626.7900 9 A.M. – 4 P.M. Eastern Standard Time.
Email – Send your order details to email@example.com and you can call us, or request us to call you for payment information.
Fax – Send your order via FAX to 843.626.7966 and you can call us, or request to call you for payment information.
No. Anyone can place an order on our website. Only South Carolina residents will have to provide us with a resale permit to remove the sales tax from their order if they intend products for resale. All other states do not have to provide any documentation and will not be charged sales tax.
Yes. Our products are sold in bulk at wholesale pricing. Items are in these quantities.
1 unit of glasses = 1 dozen
1 unit of glasses accessories = 1 dozen
1 unit of “Box Sets” = 2 dozen
1 glasses display = 1 display (displays are sold by piece)
Our site uses Secure Sockets Layer (SSL) technology, this encrypts information you provide to us. We also maintain PCI compliance through our credit card processing to insure your information is protected at the highest level.
cash, check and credit card for their orders. Payment terms vary - ask us for
more details prior to or when placing your order.
We do not have any
hidden fees or charges. You are not charged tax (unless a South Carolina
resident without a reseller
license). What you see on our pages for pricing
is exactly what you will pay.
Questionson SunRayz Wholesale Products
(Sunglasses and Accessories)
Sunglasses come 12 pairs per box, each in an individual poly bag.
You can order glasses by the dozen in 2 different ways. Either by the individual item number or by a category assortment.
Individual item number: The entire dozen will be the same frame with an assortment of frame and lens colors.
Category assortment: The entire dozen will be an assortment for frames from the same category with assorted color frames and assorted color lenses.
If you are not satisfied for any reason, you may return your item(s) within 30 days no questions asked. Please view our “Returns & Exchanges” page for more details on our hassle-free policy.
There are varying degrees of sunglass quality in the industry. We always use the highest grade of materials for our lenses and frames in manufacturing. We offer an unsurpassed lifetime guarantee to the individual customer which is displayed on each hang tag for the consumer.
Yes our glasses pass the FDA testing and are rated for protection against UVA and UVB rays.
We do not provide free samples for our products. SunRayz has been a wholesaler within the
sunglasses industry for over 2 decades.
We do not offer any form of customization like engraving or personalized cases. We have developed an incredibly effective system at SunRayz and offering customization would severely cripple our ability to have items shipped the same day to you.
Questions About Shipping and Lead Times at SunRayz
Shipping rates are calculated at checkout based upon the total dimensional weight of your order, and your shipping destination. You will receive the UPS shipping rate based on your location.
No. We only ship to addresses within the United States.
Yes. If you are in the Myrtle Beach area you can arrange to pick your order up at the warehouse. Choose “check” for method of payment on website orders, or call in your order, or visit our showroom and choose your styles in person.
Generally orders will ship within 24 hours of being placed, except for orders placed on the weekend or holidays which would ship the next available shipping day that UPS was operating. You can look at this map (link to https://www.ups.com/maps?zip=29577&stype=O) to see when your order should arrive after shipped.
Absolutely - While asking for reviews is not something we typically do; there are some reviews available on our Google My Business Profile (We are a Five Star rated business). These reviews can be found by searching “SunRayz Sunglasses Myrtle Beach South”. Our profile will show up.
If looking to personally speak to some of our long standing clients you are welcome to call our office and we will provide you with as many references
as you like!
To make your life easier we
have provided some highlights from our Google Page here:
“I have a Boat Rental and Resort Store in Central Oregon and have been using Sun-Rayz for 6 years now. Eric and his crew always are so helpful and easy to work with and help me with my summer sunglasses order. The prices are very fair and they ship promptly. I highly recommend them!” 5 Stars from Karen
“Quality. Friendly. To the
point service. And always price the best.” 5 Stars from Jack
“A great company to do
business with. The quality of the sunglasses is amazing for the price.” 5 Stars
“They have been one of our vendors for over a decade... Great customer
service” 5 Stars from Tammy